North Carolina Critical Success Factors
In 1993, the State Board of Community Colleges began monitoring performance data on specific measures identified in the Critical Success Factors report and in the Annual Program Review report. Standards of performance were established for measures that were identified as being critical to ensure public accountability for programs and services.
In 1998, the North Carolina General Assembly directed the State Board of Community Colleges to undertake a review of all performance measures and standards with the intent of ensuring stronger public accountability. Concurrently, the General Assembly directed the State Board of Community Colleges to develop a plan for the implementation of performance funding.
As a result of efforts undertaken by the community college system, a set of 12 performance measures of accountability was adopted in February 1999. Recognizing the importance of these measures in the System’s public accountability efforts, the System Planning Council decided to designate the 12 measures as the core indicators of student success and include them as the first factor of the Critical Success Factors report. In the 2007 Session, the North Carolina General Assembly approved modifications to the North Carolina Community College Performance Measures as adopted by the State Board of Community Colleges on March 16, 2007. As a result, the number of performance measures was reduced to eight (8).
System summary data on each measure are presented in the report along with individual college’s performance data. Any college not meeting a standard is required to submit to the State Board of Community Colleges an action plan for improving performance.
The Core Indicators of Student Success are:
- Progress of Basic Skills Students
- Passing Rates on Licensure and Certification Examinations
- Performance of College Transfer Students
- Passing Rates of Students in Developmental Courses
- Success Rates of Developmental Students in Subsequent College-Level Courses
- Satisfaction of Program Completers and Non-Completers
- Curriculum Student Retention, Graduation, and Transfer
- Client Satisfaction with Customized Training